Frequently Asked Questions Last updated 10 October 2026
Straight answers about how accurate an appraisal really is and which files you can upload. Most support questions are answered here before you need to ask.
Appraisal accuracy How accurate is the AI appraisal?
Can it tell me whether an item is genuine?
Why is the grade lower or higher than I expected?
Why did the item name or brand come back wrong, or as Unknown?
What do New with tag, New without tag and Preowned mean?
What is the ISBN field for, and what if there is no ISBN?
How many photos should I upload for one item?
Photos and supported file types Which image files can I upload?
Is there a file size or resolution limit?
How many photos can I process at once?
Should I upload watermarked images, collages or screenshots?
What happens when one photo in a set fails?
Where are my photos stored?
